Warranty & Policy
This policy sets out the warranty and service arrangements for products sold by Application-Specified Product Implementation Co., Ltd. — the warranty period from acceptance, how consumables are defined, and how on-site service is dispatched and charged in Taiwan and overseas.
Warranty coverage and consumables
One-year parts warranty
- A one-year manufacturer parts warranty starts from the date of formal acceptance at the customer’s site.
- Failures in normal use that are not caused by misuse or impact are inspected and the parts replaced free of charge.
- Replacement parts are manufacturer standard components, so the equipment keeps its rated performance.
- Damage from force majeure, or from use that departs from the operating manual, is not covered.
Consumables defined in the contract
- Equipment-specific consumables are listed item by item in the purchase contract appendix.
- Parts subject to frequent contact or mechanical wear are consumables — for example steel balls and measuring plates.
- Wear, scratching or depletion of consumables in normal use is outside the free parts warranty.
- Standard consumables are held in stock and can be ordered at the after-sales service price at any time.
On-site service and charges in Taiwan
- 01Free parts replacement in warranty
For failures that meet the one-year warranty conditions, the engineer brings the manufacturer part and installs it on site at no charge.
- 02Engineer call-out fee
For an on-site visit, a call-out fee of US$250–380 per engineer per trip applies.
- 03Remote first-line diagnosis
Before any dispatch, the senior technical team helps clear simple faults by phone or video call, which saves time and cost on both sides.
- 04Standard completion sign-off
After repair and adjustment, the machine is tested in operation and a technical service report is issued for sign-off.
Overseas dispatch
- Hardware parts within the warranty period are supplied free of charge under the one-year warranty and the consumables rules; the customer covers shipping only, and whether an engineer is needed on site is assessed case by case.
- If an engineer has to travel to the site, we issue a formal quotation based on days on site, international airfare and accommodation.
- Once the quotation is signed and returned, the engineer is scheduled immediately for full fault diagnosis and technical support at the overseas plant.
PC and software
- Faults in the operating system or the PC hardware should first be handled by the plant’s own IT team.
- While in warranty the PC is serviced by its own manufacturer (such as ASUS, Acer or HP), and those makers require the complete unit to be shipped back.
- If ASPI is asked to arrange the return for service, the shipping cost is borne by the customer.
Taiwan and overseas service at a glance
| Service item | Customers in Taiwan | Overseas customers |
|---|---|---|
| Parts replacement in warranty | Free of charge (excluding contract consumables and misuse) | Supplied free of charge (excluding contract consumables and misuse) |
| Engineer call-out fee | US$250–380 per engineer per trip | Project quotation based on actual travel cost |
| Dispatch confirmation | Scheduled after online or phone assessment | Formal quotation issued; engineer departs once it is signed and returned |
| Contract consumables | Items listed in the contract (steel balls, measuring plates) are charged separately | Items listed in the contract (steel balls, measuring plates) are charged separately |
| Remote technical support | Free voice and video support | Free voice and video support |
How a service request is handled
- 01Report and diagnose
The customer provides the machine number, a description of the fault and photos or video; a senior engineer starts remote diagnosis within 24 hours.
- 02Confirm scope and quote
Warranty eligibility and part availability are checked. Work in Taiwan is charged per trip; overseas work is quoted as a travel quotation, so costs are clear on both sides.
- 03On-site repair and acceptance
After the quotation is returned, the engineer replaces the parts, re-calibrates, runs a full operating test and hands over the service record for sign-off.
Actual warranty conditions, the consumables list and service charges follow the formal quotation and the purchase contract appendix for each project.